FAQ

Question: Who are we? 

Answer: We are the #1 marketplace for custom made products.

Question: How much for a custom? 

Answer: For a personalized custom, pricing starts at $200 or more plus return shipping for the work ONLY. If you wish for us to provide the shoe you must cover the additional cost of the shoe. 

Question: Where are you guys located?

Answer: We do not have a brick and mortar store just yet. We are solely based online right now.

Question: How long does it for me to receive my personalized sneakers? 

Answer: All personal customs privately discussed with us take anywhere from 4-6 weeks. This may change due to the type of design. 

Question: Are your products authentic? 

Answer: Yes, all the base sneakers used for customs are authentic products. All our clothing are authentic as well. All cut and sew products like our keychains and watch bands are made from authentic material. However, all regular accessories that are for sale are not.

Question: Do you guys customize shoes? 

Answer: Yes, we offer customs via our website & personalized orders. For personalized orders please email us depotpromos@gmail.com.

Question: Do you guys accept personal custom requests? 

Answer: Absolutely! Shoot us an email at depotpromos@gmail.com. Please be as descriptive as possible when inquiring about a personalized custom. This only speeds up the process. Please be aware that custom prices start at $200 or more plus shipping. The greater the detail the higher the price will be. 

Question: Why are the customs so expensive? 

Answer: They are all handmade and take numerous hours to prepare, paint and seal so that you get a quality piece of art. 

Question: I placed an order, how long will it take to create and ship out my order? 

Answer: Each item has a different time frame stated in the description. Each time frame is subject to change depending on who is supplying the order of your purchase. 

Question: Which shipping service do you use? 

Answer: All orders will be shipped via USPS. Any item over $750 will require a signature confirmation. No acceptions. 

Question: How long will my customs last?

Answer: All customs are prepared, painted and sealed with this in mind. However, numerous factors can and will alter your result of the lifespan of your custom. Please see our purchase disclaimer before ordering.

Question: My order is taking a while to ship, what is the problem?

Answer: Each product on our website is supplied either by us or a third party supplier. These suppliers may have a previous high volume of orders so please be patient. If you have any questions please email us depotpromos@gmail.com.

Question: Do you guys ship internationally? 

Answer: Yes we do! However, please be aware there may be an import tariff for when you receive your purchase in the mail. This is an EXTRA charge that is not included in the purchase of your product or the shipping. 

Question: I've seen a photo on another page's profile that is on your website. Why is it on your website? 

Answer: We are a marketplace built for custom artists. Most of the customs on our website are from other artists. However, we have received clearance from the artist to use their photo as well they will be the ones creating the custom you have ordered.   

Question: I paid for faster shipping why hasn't my item been shipped yet? 

Answer: Paying for express shipping only makes your order come to you faster when the item is shipped. The shipping time is separate from the processing time that is stated in the description to make your order. 

Question: Are prices negotiable? 

Answer: Unfortunately, all prices are NON-NEGOTIABLE. 

Question: Are returns accepted? 

Answer: Unfortunately, all sales are final. 

Question: Do we offer custom-made products other than sneakers, like cleats? 

Answer: Absolutely, if it isn't on our website please email us with a detailed description of what you would like done at depotpromos@gmail.com. 

Question: Do we have a customer support phone number?

Answer: Unfortunately, we do not have one at this time. 

Question: Are you guys a corporation? 

Answer: Yes we are! 

Question: How do I get featured on Customizer Depot's Instagram? 

Answer: If you are interested in being featured, please e-mail us at depotpromos@gmail.com but please be aware features are not free. 

Question: Do you guys do sponsorships? If so what are your requirements? 

Answer: We don't exactly do sponsorships, however, we do love working with influencers and sending them some cool stuff in exchange to help promote our brand. To work with us as an influencer, we require a minimum of 100,000 followers on at least one platform.  

Question: Can I send in my own pair of shoes to be customized? 

Answer: Absolutely! Just shoot us a message to discuss the ideas for this custom and what type of shoe you would like to send us. We will provide you with an address to ship the shoes too.